Privacy Policy

1. Introduction

Astra Track, a mobile application by Astra TMS, is committed to protecting your privacy. This Privacy Policy explains how Astra Track collects, uses, and safeguards your information when you use the Astra Track mobile application, available on the App Store and Play Store. By using our services, you agree to the practices outlined in this policy.

2. Information We Collect

• Personal Information: When you register or interact with the Astra Track application, we may collect personal information, including your name, contact details, and login credentials.
• OTP Verification via SMS: To ensure secure access to the Astra Track application, we collect your phone number and send a one-time password (OTP) via SMS to authenticate your login. The phone number is used solely for the purpose of sending OTPs, and no marketing messages will be sent without explicit consent.
• Operational Data:Information about assigned loads, including shipper and consignee details, delivery time and date, and route information, is collected to provide our services.
• Background Location Tracking: Once the driver starts a load, the app will track the driver’s location in the background to share their physical location with the company for operational purposes.
• Device Information: We may collect details about the device you use, such as mobile device identifiers, IP address, and browser type.
• Location Data: Real-time GPS tracking is collected to offer tracking and route optimization from the shipper to the consignee.

3. How We Use Your Information

• OTP Verification: Phone numbers collected are used to send OTPs for secure login authentication.
• Assigned Load Information: The application displays assigned loads with shipper and consignee details, including delivery time and route.
• Background Location Sharing: Once a driver starts a load, we share the driver’s background location with the company to facilitate real-time load tracking.
• Compliance:We use your data to meet legal obligations and prevent fraudulent activities.

4. Data Sharing and Disclosure

• Service Providers: We may share your information with third-party service providers, such as Twilio, to send SMS messages for OTP verification. These providers are contractually obligated to protect your data and comply with relevant data protection regulations.
• Legal Requirements: Your information may be disclosed to comply with legal obligations, such as responding to a court order or legal request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no security system is entirely foolproof, and we encourage you to secure your devices.

6. Your Rights and Choices

• Access and Correction: You have the right to access, correct, or delete your personal information at any time by contacting us at: support@astratms.com
• Opt-Out: You can opt out of receiving marketing communications by following the instructions in the communications you receive from us.
• SMS Consent and Revocation: By using Astra Track, you agree to receive one-time passwords (OTPs) via SMS to verify your identity. You can revoke your consent to receive OTPs by deactivating your Astra Track account or contacting us at support@astratms.com to request the deletion of your phone number from our systems.
• Location Permissions: You can manage the collection of location data through your device settings. However, disabling location access may limit some functionalities, such as route optimization and real-time tracking.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our agreements. Phone numbers collected for OTP verification are retained only as long as necessary to provide secure access to our services. You may request the deletion of your phone number by contacting us at support@astratms.com

8. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your data, please contact us at: support@astratms.com

1. Introduction

Astra Track, a mobile application by Astra TMS, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Astra Track mobile application, available on the App Store and Play Store.

2. Information We Collect

• Personal Information: Information such as your name, contact details, and login credentials.
• Location Data: Real-time GPS data to provide location tracking services.
• Device Information:Details about the device you use, including mobile device identifiers.

3. How We Use Your Information

• Service Provision: To offer location tracking and load management services.
• Compliance:To comply with legal obligations and prevent fraud.

4. Data Sharing and Disclosure

We do not share your personal information with third parties except as required by law or necessary to operate the application.

5. Data Security

We take reasonable measures to protect your information from unauthorized access or disclosure.

6. Your Rights

You can manage the collection of location data and other personal information through your device settings.

7. Changes to This Policy

Any changes to this Privacy Policy will be posted on this page, with the updated effective date.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at: support@astratms.com